Overview
ServiceNow IT Operations Management (ITOM) simplifies and automates the management of IT infrastructure, applications, and services. It provides a unified platform for IT teams to improve visibility, manage services efficiently, and optimize cloud resources. By leveraging ITOM, ITOps, DevOps, and SRE teams can reduce outages, increase service availability, and enhance overall operational efficiency.
Why Choose Us
We specialize in assisting IT Operations Management specialists in managing their expanding service catalog across IT infrastructure and software landscapes. Our services prioritize the security and availability of all systems and applications, addressing the challenges posed by increasingly complex tech environments.
Capabilities
Configuration Management Database
Leverage our expertise in maintaining a centralized CMDB in ServiceNow, where we store and manage configuration data.
Automated Remediation
Infrastructure Provisioning
Empower your users with self-service provisioning via the ServiceNow Service Catalog. Allow them to easily request.
Network
Automation
Enhance your network’s reliability and security with our automated network configuration and management services.
Key Features
Discovery and Service Mapping
– Servers, Networks, Applications
– Up-to-Date Service Maps
– Support Impact Analysis
Event Management
– Configure Event Rules and Prioritize
– Automate Event Remediation Processes
– Integrate with Monitoring Tools
CMDB Management
– Manage Configuration Items (CIs) and Attributes
– Utilize Discovery Tools and Service Catalogs
– Ensure Data Integrity and Consistency
Capacity Management
– Analyzing Historical Usage Patterns
– Capacity Planning and Optimization Initiatives
– Capacity-Related Risks
Change Management Integration
– Integrating ITOM Processes
– Service Availability
– Performance and Security
Integration Hub
– Integrations with Third-Party Systems
– Data Exchange
– Automation Across the IT Landscape