Overview
IT Business Management (ITBM) is a strategic approach to managing IT services in alignment with business objectives. It involves optimizing IT investments, resources, and projects through practices, processes, and tools. ITBM focuses on maximizing the value of IT services, enhancing decision-making, and driving business outcomes by managing financials, projects, applications, and assets. The goal is to ensure IT delivers measurable value and effectively supports organizational goals.
Why Choose Us
We specialize in strategically planning and executing IT services to align with your business objectives. Our expertise lies in optimizing IT investments, resources, and projects using proven practices, processes, and tools. By focusing on maximizing the value of your IT services, we enhance decision-making and drive business outcomes, ensuring effective management of financials, projects, applications, and assets.
Capabilities
Project Portfolio Management
Enhance project management with ServiceNow’s PPM module. Prioritize and manage projects efficiently, ensuring alignment with business goals.
Resource Management
Financial Management
Gain control over IT budgets, costs, and financial forecasts with our ServiceNow ITBM Financial Management module. Achieve transparency.
Business Intelligence & Reporting
We provide dashboards, reports, and analytics to monitor and measure key performance indicators (KPIs) related to ITBM processes.
Key Features
Agile Development
– Manage Waterfall Development
– Use Scrum to Minimize Task Backlog
– Prioritize, Plan, and Manage Projects Efficiently
Portfolio Management
– Business Goals and Objectives
– Resource Constraints
– Evaluating Project Proposals
Demand Management
– Capture and Evaluate IT Service Demand
– Assess Business Value, Urgency, and Feasibility
– Manage New Project Requests for Alignment
Resource Management
– Analyzing Historical Usage Patterns
– Capacity Planning and Optimization Initiatives
– Capacity-Related Risks
Financial Management
– Budgeting and Forecasting IT Costs
– Manage Project Finances and Performance
– Support Decision-Making and Optimization
Integration Hub
– Planning and Scheduling IT Projects
– Assigning Tasks and Responsibilities
– Monitoring Project Risks and Issues