Overview
ServiceNow’s Customer Service Management (CSM) simplifies customer service operations, providing the responsive experience that customers expect. By connecting front, middle, and back-office teams, it improves productivity, enables proactive issue resolution, automates routine requests, enhances self-service capabilities, and elevates the overall customer experience.
Why Choose Us
Rayan Dynamics offers Customer Service Management (CSM) solutions that redefine customer service. We deliver a comprehensive self-service experience and end-to-end capabilities to achieve desired service outcomes. With ServiceNow’s CSM, we help you meet SLAs and exceed expectations.
Capabilities
Self-Service Portals
Enhance your customer service with Rayan Dynamics implementation of ServiceNow’s Case Management module. We help you efficiently manage customer inquiries.
Service Request Management
Service Catalog Management
Discover a new level of convenience with our self-service catalog. Easily browse and request services through the ServiceNow platform, putting control directly in your hands.
Escalation Management
Ensure customer satisfaction with Rayan Dynamics escalation processes. We prioritize and resolve issues swiftly and guaranteeing timely attention.
Key Features
Self-Service Portals
– Self-Service Portals for Customers
– Find Answers, Submit Requests
– Track Cases, Access Resources
Knowledge Management
– Create Guides
– Organize Efficiently
– Share to Reduce Inquiries
Integration Capabilities
– Integrates with CRM
– Maximizes Existing Investments
– Unifies Service Experience
Case Management
– Automates Case Handling
– Provides a Unified Customer View
– Speeds Up Issue Resolution
Service Level Management
– Define and Manage SLAs
– Track Performance Metrics
– Receive Breach Alerts
Mobile Accessibility
– Mobile Access for Agents
– On-the-Go Case Management
– Responsive Service Anywhere