Overview
Field Service Management (FSM) software includes essential features such as work order management, scheduling, customer and asset information, parts management, knowledge sharing, questionnaires, collaboration tools, and mobile capabilities. It serves as a vital resource for efficiently coordinating field personnel. FSM improves operational efficiency, streamlines on-site tasks, and enhances deployment for dispatchers, managers, and field technicians.
Why Choose Us
Rayan Dynamics leverages ServiceNow’s Field Service Management (FSM) to connect field service teams with internal departments and mobile tools, ensuring quick issue resolution and proactive prevention for customer and worker safety. Our solution eliminates silos, automates workflows, and streamlines processes to reduce costs and boost revenue. Additionally, we incorporate route optimization to minimize technician travel time, reducing efforts for both customers and employees.
Capabilities
Work Order Management
Transform your field service operations with Rayan Dynamics. Our ServiceNow Work Order Management module streamlines work order creation, assignment, and management.
Dispatch And Scheduling
Mobile Workforce Enablement
Empower your field technicians with our mobile capabilities. Our solution provides access to work orders, customer information, and knowledge resources.
Parts and Inventory Management
Elevate your service efficiency with Rayan Dynamics. We optimize parts and inventory management, ensuring field technicians have quick access to materials.
Key Features
Schedule and Dispatch
– Automate Scheduling
– Automate Dispatching
– Maximize Usability for Dispatchers
Project Management
– Project Management
– Timely, Budgeted Completion
– Job Assignment
Workforce Management
– Resource Allocation
– Maximize Utilization
– Capacity Compliance
Performance Analytics
– KPI Analysis
– Metric Analysis
– Dashboard Analysis
Predictive Intelligence
– Automate Processes
– AI-Driven Automation
– ML Recommendations
Increased Technician Utilization
– Effective Scheduling
– Route Optimization
– Eliminate Schedule Gaps